Good initiative by Govt of India

Government of India has an online Grievance forum at
http://pgportal.gov.in/index.html Can you imagine this is happening in
INDIA ?

The govt. wants people to use this tool to highlight the problems they
faced while dealing with Government officials or departments like Passport
Office, Electricity board, BSNL/MTNL, Railways etc.

I know many people will say that these things don't work in India , but
this actually works as one of our colleague in CSC found. The guy I'm
talking about lives in Faridabad . Couple of months back, the Faridabad
Municipal Corporation laid new roads in his area and the residents were
very happy about it. But 2 weeks later, BSNL dug up the newly laid roads
to install new cables which annoyed all the residents including this guy.
But it was only this guy! Who used the above listed grievance forum to
highlight his concern. And to his surprise, BSNL and Municipal Corporation
of Faridabad were served a show cause notice and the guy received a copy
of the notice in one week. Government has asked the MC and BSNL about the
goof up as it's clear that both the government departments were not in
sync at all.

So use this grievance forum and educate others who don't know about this
facility. This way we can at least raise our concerns instead of just
talking about the ' System ' in India .

Invite your friends to contribute for many such happenings.

Courtesy: Amarjit Dalai